Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Education and Training
This module specifies the selling skills and knowledge required to use product knowledge effectively to communicate with customers to develop a strong rapport and determine buying requirements. It also includes recommending appropriate products and services to customers, overcoming objections, maximising additional sales opportunities as well as closing and processing the sale.Programme OutlineEst...
Provider: LIGHTHOUSE GLOBAL TRAINING AND CONSULTANCY PTE. LTD.
This WSQ Generic Manufacturing – Logistics module aims to impart the necessary skills and knowledge to apply the 5S techniques in a manufacturing environment.Programme OutlineSEIRI - Clear unnecessary items from work area• What is SEIRI?• Conducting SEIRI• Visual Workplace Concept• The Red-Tag Strategy• Disposal of unnecessary itemsSEITON - Organise work area in an orderly manner• Co...
This module at operations level aims to equip learners with the skills to anticipate and identify problems within their circle of influence and to be proactive in generating and evaluating solutions to resolve problems. In many situations, operations staff may not be in the position to make decisions needed to solve a workplace problem. In this programme, they are encouraged to recommend possible ...
This WSQ Service Excellence module aims to impart knowledge and skills to enable employees to apply organisational service values and systems to provide excellent customer service, give follow-up post / sales service support as well as to utilise and update a customer database when working individually and in service teams.Programme OutlineApply Organisational Service Values and Systems• ...
This module in the WSQ Service Excellence framework aims to bring ordinary service level to the next stage, which is to go the extra mile to delight the customer. This workshop helps to develop in the service staff the right mindset and attitude for Service Excellence and to effectively manage the service touch points by understanding and exceeding Customer's expectations. Service staff will learn...
This module at supervisory level aims to develop in learners the competencies to develop innovative and self-directed work teams, leading work teams in exploring innovative opportunities and leading team to manage the risk associated with new initiatives or periodic operations.Programme OutlineInitiate Action for Continuous Improvement•    Importance of an Initiative Mindset•    Cr...
This module at operations level aims to develop in learners the competencies to demonstrate innovative and enterprising behaviours in the course of their work that will help to improve individual and team performance.Programme OutlineShow Initiative to Improve Performance• What is an Initiative Action?• Initiative Attributes• Sho...
In this programme, learners will gain an understanding of the importance and execution of delegation for success in workplace. They will also learn to apply skills to delegate responsibilities effectively, fairly and responsibly, as well as to handle side issues that arise from delegationCoverage:Delegation Basics• What is delegation?• 5Ws of Delegations• How does delegation fit into your jo...
Customers today are more demanding that before. More are expected of our frontline staffs in their service delivery. As such our frontline staffs must acquire the competencies to create confidence and credibility to win the customers over, build and sustain relationship with the customers and most importantly meet needs and manage concerns and complaints.Programme OutlineBuild Customers’ C...
Frustrated with bad working relationships with your colleagues and superiors? End it with this course and learn effective skills and techniques to making working with others fun and enjoyableCoverage:• Behaviour Profiling Tool• 3 As of a Truly Successful Person in a Relationship• Marston Behavioral Theory• Strengths and Limitations• Basic Relational Concepts• Behavioral Cues & Read...
The module at operations level aims to facilitate personal mastery so that individuals are able to demonstrate an ability to manage their lives and work with efficiency and efficacy.The module focuses on the development of life skills for work effectiveness. The individual will learn how to strike a balance between work and personal responsibilities as well as to gain and maintain employment by re...
This WSQ Service Excellence module aims to impart the knowledge and application skills for employees to proactively offer and promote service to customers. It includes accessing and communicating detailed product and service information commonly sought by a diverse range of customers in order to make recommendations that meet customers’ personalised needs.Programme OutlineProduct Knowledge• &n...
This module at supervisory level aims to impart knowledge and skills to solve workplace problems – finding root causes to a problem, leading team members to generating and evaluating ideas, arriving at and implementing solution to solve the workplace problems.Programme OutlineRecognise a Problem Area and Detect the Problem• Problem vs Planned Changes• ...
This module specifies the application skills and knowledge required to maintain the safety and security of guests that you are hosting or attending to in the course of your workProgramme OutlineFollow Safety and Security PracticesRespond to Emergencies• Understand Safety• Safety Preparation• Be Trained and Ready• Remove Potential Causes of Harm• Provide Safety for Guests• Familiarity w...
The competitive strength of Singapore lies in our human resources and in totality our workforce.In fact, it is a continually growing and up skilling workforce that maintain our competitive strength. This module aims to impart the very essential competencies that our workers need to build that competitive strength in our rapid changing working landscape.The various competency units and elements in ...
This module specifies the competencies that a worker needs to project professional image when interacting with customers. This covers the competencies to manage personal image through grooming and hygiene and how to conduct oneself appropriately through business etiquette.Programme OutlineMaintain Personal GroomingMaintain Personal Hygiene• Personal Grooming and Presentation• Looking Good• U...
This module aims to impart the necessary skills and knowledge for supervisors to plan and implement work improvement initiatives in the workplace and harness the benefits and productivity gains from the improved and more efficient work processes.Programme OutlineWhat is Supervise Work Improvement Processes?Plan work improvement activities• Goals and Objectives• Measuring objectives – SMART o...
This module at operations level aims to develop in learners the competencies to participate in workplace communications, work in a team and demonstrating workplace negotiation skills to address a conflict.Programme OutlineUnderstand organisational, departmental and team goals• Vision, Mission, Goals, Values• Alignment of GoalsParticipate in Workplace C...
This module at supervisory level aims to develop in learners the competencies to facilitate communication, support work teams and resolve conflicts to achieve team success.Programme OutlineFacilitate Effective Communication• Steps to Effective Communication• How to Give Clear Instructions• Communicating Across Cultures• ...
The Supervisory module focuses on the development of life skills so as to make a supervisor and team leader effective. It focuses on self-knowledge, self development and maintaining a balance between work and personal responsibilities.This module also addresses the techniques to effectively manage work priorities as well as the fundamentals of personal motivation in the light of the organisationâ€...